As Direct Pharmacy is a leading online pharmaceutical company, it had outgrown its inventory management approach. They needed a state-of-the-art warehouse management system (WMS) that could support the company’s rapid growth plans in a highly competitive market. With our bespoke WMS and In-Store Inventory Management systems, Direct Pharmacy has reduced costs, improved lot visibility and increased efficiency.
Direct Pharmacy is a rapidly growing online retailer carries a wide variety of SKUs ranging from pharmaceutical and medical supplies to personal care, cosmetics and toys. Known for its commitment to customer service, Direct Pharmacy is constantly working to expand its mission of service excellence to help make life easier for its customer.
Direct Pharmacy did not have a proper warehouse management system, essentially forcing the company to manage inventory manually. But, as they grew, they began to see obvious limitations in this approach, including a lack of comprehensive visibility over the entire supply chain. For example, once products were in the store, they could not effectively track item location or when to replenish them. With sales increasing to approximately 1000 items per day, it became increasingly difficult to manage inventory manually.
Capri Healthcare offered a solution that allowed the expanding company to grow in the most profitable way. As a supply chain visionary, Capri Healthcare knew Direct Pharmacy needed a state-of-the-art digital supply chain that would deliver results from day one. Capri Healthcare and Direct Pharmacy worked together as strategic partners. Within 6 months, Direct Pharmacy implemented Capri’s bespoke WMS solution. With the new software, Direct Pharmacy’s supply chain became fully automated, reducing costs and increasing efficiency.
Before Capri Healthcare, Direct Pharmacy used a large number of resources to keep their warehouse operations functional. Now, with the digital supply chain solution, Direct Pharmacy requires almost no dedicated resources. With WMS, internal staff is no longer left to guess how much to order, so they can use their time more effectively. And, through greater lot visibility, personnel can more effectively manage products, even pharmaceuticals, which have expiration dates. If pharmaceuticals approaching expiration are automatically returned to suppliers, Direct Pharmacy can avoid penalty costs and receive full refunds.
